S208 Notifications

This article will explain how to set up S208 email notifications and set the borough for Temporary Accommodation properties. It will also show how to generate a S208 email through a customer's tenancy.

TABLE OF CONTENTS

• Setting up S208 email notifications
• Setting the borough on your TA properties
• Generating a S208 email via a customer's tenancy

Setting up S208 email notifications

1. Go to 'Settings'.
2. Click 'Notifications', then click 'S208 notifications'.
3. Select 'Add a new S208 notification'. 
4. Complete all the mandatory information (marked with an *). 
5. The click 'Save'. 
6. After that, you will see your saved template in the list. 

Note: You'll need to set up an email notification for every borough where you have TA properties.

Setting the borough on your TA properties

1. Go to 'TA' and click 'Properties'.
2. Select your landlord.
3. Once you have selected your landlord, click 'Administration'. 
4. Set the answer to 'Temporary Accommodation out of area' to 'Yes'. 
5. Then answer the mandatory question 'Which borough is the property in' (this will be marked with an *). 
6. Finally click 'Save'. 

Generating a S208 email via a customer's tenancy

1. Select a customer that needs to be placed in TA, then click 'Create Tenancy'.
2. Click the green '+' on the accommodation you'd like to create the tenancy for.
3. Enter the start date and click 'Add tenancy'.
4. Select 'Yes' to the 'Would you like this TA address to be used as the client's correspondence address?' pop up question. 
5. After that, click on the 'Homelessness Case Administration' tab and select 'Yes' to the 'Has the S208 notification been sent?' question.
6. Click 'Save'. 

Note: An email will only generate if the borough set on the TA is different to the prefix of the applicant.  

Note: When you change the TA address to be the client's correspondence address, you must ensure that this is the address that you have included on the email template.