The HPA2 Referral Form

This article explains more about how the Housing Assistance Referral Portal (HARP) works. This is the main method for receiving Homelessness and Duty to Refer applications into the service.

TABLE OF CONTENTS

• What is the Referral Form?
• Who can use the form?
• Features of the form
• How to access the form?

What is the Referral Form?

Homeless Applicants can utilise a Referral Form to self-serve, requesting assistance with their housing situation. The HPA2 referral form collates essential information about the applicant and then upon submission loads those details into the back office for a User to action. It looks like the below image:

Who can use the form?

The form is designed for use by both applicants who wish to self-serve and other third parties wishing to report incidents of homelessness to the local authority. These third parties may or may not be subject to the Duty to Refer. 

Applicants would click "I Need Help" whilst third parties would click "Someone Else needs Help". The information gathered is largely the same - but in the third party route we would also capture the details of the third party making the referral. 

Features of the form

All of LocataPro’s public facing forms are designed to be:

1. Responsive – they adjust to the viewer’s device, including small screen sizes
2. Accessible – the comply with Web Content Accessibility Guidelines (WCAG 2.1 AA)
3. Government Digital Service - Service Standards Compliant – they comply with the Service Standard Government release to help teams create and run great public services.

Forms can be configured in a dynamic fashion, adjusting follow-up sections and questions based on previous questions answered by the applicant. The forms also sit behind our “Public Portal” functionality, meaning Applicants can save forms and come back to them at any time. 

How to access the form?

Customers and professionals are able to complete the online referral form into your service if you have placed a link on your website or shared it in some other way. 

Note: The online form is standardised across the HPA2 customers in an effort to keep the support costs lower and so that changes to the H-CLIC specification can be rolled out as quick as possible. 

Local Authorities can request bespoke forms however these will be subject to setup costs and increased support costs.