Completion Rules

This article explains the principle of Completion Rules. When a user completes a task, Completion Rules determine whether or not additional parts of a workflow are triggered and load into the case/client/application record. You can utilise your own custom tasks, questions and completion rules to create detailed workflows matched to your local processes. In order to manage tasks and questions, you'll need the relevant permission - explained in this article: Managing Workflows - Permissions.

Creating New Rules

When editing any task, a fourth menu appears called "Completion Rules". Within this menu, users can view existing rules relating to that task and add new ones. We add rules against the task which will trigger the rule under specific scenarios being met. Follow the steps below to learn how to add rules:

1. Select the task you'd like to add a rule to
2. Click "Add" on the Completion Rules menu - this adds a new configuration panel at the bottom of the page. You may need to scroll down
3. Give your rule a name (something that gives an idea as to what the rule does)
4. Choose what happens "On Completion" of the rule i.e. when it is triggered
5. Choose which task or task group is added to the record when the rule is triggered
6. Save

Did you know: Task Groups can be used to trigger multiple tasks at the same time, otherwise we would need to create a rule to generate each task individually.

Creating the Rule Triggers

We've created the rule, which includes what happens when the rule is met. What you'll notice is after clicking save, a new "Element" option appeared within the rule. We configure this to determine what needs to happen in order for the rule to be considered "met" and thereby trigger the generation of the task or task group defined in the rule. To define the triggers follow the below steps:

1. Click "Edit" on the Elements menu
2. Use the filters to find the questions which would trigger your rule
3. Set the filters which must be true in order to trigger the rule
4. Save

Note: The question you are filtering your new rule on needs to be within the task which you are creating the rule within. The system runs completion rules when a task is marked as completed.

Well done, you've created your completion rule!

Related Articles

Tasks and Task Groups

Adding Questions to Tasks

Advanced Task and Question Configuration