Below is a generic example of what a customer might see.
A "Supporting documents required" text that can be added to the online form, either at the beginning of the online form to tell customers what documents they would need to submit before they begin or just before they submit the online form as a reminder.
Partner’s have full control over what documents are required and they can edit the list below to meet their requirements.
Once the customer has clicked the submit button and has submitted their on-line application or a change of circumstances and have a LIN number, they will be shown a message with a link to the public facing website.
Applicants will be able to log in to their public site account using the email and password they used for the online form.
Please Note: For schemes that currently have the document upload on the online form this will be removed as documents can only be uploaded via the website once the online form data has been submitted to the back-office database.
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